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Transactional six sigma and lean servicing: leveraging manufacturing concepts to achieve world-class service

Ehrlich Betsi Harris

Transactional six sigma and lean servicing: leveraging manufacturing concepts to achieve world-class service - Boca Raton St. Lucie Press/CRC Press 2002 - 271p. cm.

Includes bibliographical references; Appendix A-C, 217-259p; Index 261-271p

ISBN: 1574443259 (hbd)

Standard No.: 12309

Source: 10323, 11/08/2004, Govinda Book House Textbook

Subjects--Topical Terms:
Six sigma
Operational Research

Dewey Class. No.: B2T0b89Q8, P2 TB

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