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Transactional six sigma and lean servicing: leveraging manufacturing concepts to achieve world-class service

By: Material type: TextLanguage: English Publication details: Boca Raton St. Lucie Press/CRC Press 2002Description: 271p. cmISBN:
  • 1574443259 (hbd)
Subject(s): DDC classification:
  • B2T0b89Q8, P2 TB
Item type: Textbook
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Includes bibliographical references; Appendix A-C, 217-259p; Index 261-271p

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